Frequently Asked Questions

Your voucher is a points value loaded for you to redeem, for either a physical Love2shop Gift Card or a Love2shop e-code that can be exchanged for a number of retailers. The Term ‘Voucher’ in this instance DOES NOT refer to the Love2shop paper voucher.

Should you not redeem your voucher value within 180 days from when you had first received your email to redeem, they will expire.

You can see when your value had been issued on the 'Statement' page when you are logged in.

When you redeem for your chosen voucher, it will have its own expiry date of at least one year. The expiry date will be shown on the voucher(s) you receive after redeeming.

We would first ask you check your statement when logged in to see your vouchers history, to see if they have already been issued.

If you are expecting 2 vouchers for different policies, these may be loaded on seperate dates. Should your vouchers not be loaded after 45 days of your policy renewing, please fill out a contact us form below.

First log into your account and click 'Redeem Your Vouchers' on the top bar.

You can then see the options available to redeem for, physical Love2shop card or digital e-Gift card, you can then add your chosen voucher(s) to your basket and check out.

If opting for a physical Love2shop Card, please ensure that the delivery address is entered in full including Post Code.

Unfortunately links in emails expire after 7 days. To request a new link, you can click 'yes' on the webpage when clicking the expired link or request a forgotten password email here to request a new link to log into your redemption acount. 

You can spend your physical Love2shop card in 95+ stores. For the full list of retailers please click here.

Please register your physical Love2shop card here www.love2shop.co.uk so you can; view your balance and activity, report a lost or stolen card and get exclusive offers and deals including e-codes for experience days or online spending.

_{Please note: accepting retailers continually change. Details correct at time of design.}

You will receive your e-Gift Card to your registered email address in the form of a digital gift code, and a link to a redemption portal. From there,  enter the code and choose your own voucher from a catalogue of shopping, dining, and experience brands.

Love2shop e-Gift Cards can only be redeemed for vouchers from the e-Gift card redemption portal.  You can pick from a selection of in-store, online, experience and dining brands. For the full list of retailers please click here.

_{Please note: accepting retailers continually change. Details correct at time of design.}

First log into your account and click 'Redeem Your Vouchers' on the top bar.

You can then see the vouchers that are available to redeem for, you can then add your chosen voucher(s) to your basket and check out.

If opting for a physical Love2shop Card, please ensure that the delivery address is entered in full including Post Code.

Your Love2shop e-Gift Card will have an expiry date on the email when it is sent to you. This will be a year from the date of dispatch.

The physical Love2shop Card will have an expiry date printed on the front of it, this will be at least a year from the date of dispatch, however this is normally much longer.

If you have issues using either voucher, please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

You can enter your delivery address whilst checking out, but unfortunately once your order has been placed the delivery address cannot be changed

e-Gift Cards are sent to your registered email address, if you would like to change this, please update your registered email address before placing your order!

Once e-Gift Cards have been dispatched, they can only be resent to the original email address.

E-codes are delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

Physical cards are delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner!

E-codes will be delivered to your registered email address within 3 full working days. Don’t forget to check your junk and spam inboxes too.

Physical cards will be delivered to the address entered at checkout within 10 full working days at most, however this is normally much sooner! 

Should the above timeframe pass and you have still not received your order, please fill out a contact us form below so we can investigate further. Please don’t forget to include the address you have requested delivery to. 

If you have your card number or code details, please contact help@love2shop.co.uk or call 0344 375 0739 to organise a replacement. Please note this team are unable to assist with any non-received orders or queries related to the program.

If you cannot find your card or code details, please contact us so we can provide these to you.

_{Please note replacing lost cards may incur a fee.}

We are sorry to hear this.

Please contact help@love2shop.co.uk or call 0344 375 0739 with your card number or code details, so the team can investigate further.

Please note this team are unable to assist with any non-received orders or queries related to the program. Please use the contact us form below, should you not receive your order.